Shop FAQs
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FAQ DETAILS

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  • What is Plant Based Market?

    Plant Based Market is New Zealand's leading vegan, plant-based & planet friendly online marketplace!

    Shop direct from Sellers across the country. We are proud to support 100% local Kiwi Sellers & reputable importers with all items being shipping from within New Zealand. 

    Plant Based Market continues to grow and we love sharing new products that reflect our values with our customers. 

  • Where do you ship to and how much does it cost?

    Individual Store Shipping Rates:

    Each store has their own delivery charges, get the latest products fresh & direct!

    We try and keep our shipping rates transparent with each store page stating what the Sellers shipping rates are.

    Shipping rates are combined at check-out if you have items from more than one Seller. 

    All of our products on Plant Based Market are located within New Zealand and shipped directly to your door!

    Shipping Locations:

    We currently ship to the following locations only:

    North Island, South Island, Waiheke Island & Stewart Island.

    Please note Waiheke Island & Stewart Island are counted as rural unless stated otherwise.

    We encourage our sellers to offer free shipping when possible. 

    You can calculate shipping from your cart page before heading to checkout.

  • Is Plant Based Market a vegan marketplace?

    Plant Based Market is connecting Kiwis to planet and vegan-friendly foods & products from New Zealand Sellers right across the Country.

    We do our very best to ensure our core values are upheld. If a product is deemed not suitable it would be removed immediately, (if it is found to contain animal products or animal by-products). 

    From time-to-time our Sellers may also change a products ingredient which might not always be immediately reflected on our site so we ask our customers to keep this in mind and do their due diligence before purchasing or consuming a products.

    Plant Based for the Planet! 

  • Do you support local Kiwi Sellers?

    Yes! 100% of our Sellers are located right here in Aotearoa and include items that are locally made alongside those hard-to-find imported products. All our products are also shipped from within New Zealand so you can rest assured you are supporting a local Kiwi business when purchasing from Plant Based Market.

  • Where is my order shipped from?

    When you purchase an item from Plant Based Market our reputable Seller will be sent your order and will promptly get the order ready to be shipped. All our Sellers are located within New Zealand so you can rest assured that your items will be with you in a timely manner.

    When ordering from multiple Sellers your parcels will arrive separately. 

    Each Seller is carefully vetted before approval and we are always happy to answer any questions you might have.

  • Does Plant Based Market support sustainable shopping?

    Yes, Plant Based Market is taking many steps to establish a new way of shopping. 

    We focus on animal-free products that are sustainably sourced or locally-made. 

    Our Sellers are passionate about supporting a sustainable future and a hyperlocal marketplace.

  • Will you be adding more products and Sellers?

    Yes! We are very excited to be connecting with like-minded Kiwi Stores right across New Zealand. 

    It is great to have the interest and support from our customers as we continue to grow.

    You can follow our journey on Instagram #plantbasednz

    If you are interested in becoming a Seller on Plant Based Market you can email us at [email protected] for more information or sign-up for free via the link on our homepage. 

  • I am having some trouble setting up my shipping rates, can you help?

    Yes, we are happy to help. Let us know if you need any support setting up your store shipping rates and we can get this sorted for you. Currently we can add rates based on price or weight.

    We can add rates for each region around New Zealand so you may want to add different prices for different regions. 

    In addition to this we can add free shipping and set minimum order quantities. 

     

  • Can I bulk upload my products?

    Yes, you can now bulk upload your products to Plant Based Market via a variety of different file formats. 

    Please feel free to reach out and we can help get your range on.

    We can only add vegan-friendly products to the marketplace. This includes no animal by-products.

  • Can our inventory be synced to the marketplace?

    Yes. We are pleased to inform our Sellers we can now sync inventories easily via a variety file formats and it only has to be done once.